Let’s talk about first impressions…
Many people claim not to judge a book by its cover, but is that really true? I have always been a staunch advocate of not trusting first impressions, whether in regard to people, objects, books, films or anything else that is perceptible to the sense of sight. However, far from wanting to feel like a hypocrite, I must admit that a little bit, even if it is very, very little, and even if it is not intentional, we all judge.
How many times have you entered a store or business and generated a review in less than a minute of being there? Surely sometimes you have visited a store that has not caused you good gut feeling. At first and after being served, your perception of the place has changed completely. Sometimes, surely, it has even happened to you that it becomes your reference store or business and this is not due to the aesthetics of the premises or its exact location, which also influences, by the way, this is done by WorkersYes, indeed, an employee and good service can convince you that you are in the right place without having to look any further. How important can the image that your work team transmit be to convince customers that your brand or business is what they need? How can your company's staff affect the success or failure of your business?
En Inspira WorkspacesWe want to help you with some tips so that you take a step further when thinking about your business, because, in this we have experience enough and we want that our success be translated into yours.
Although it is true that, with each passing day, we are more accustomed to diversity and to leaving stereotypes and distrust of first impressions behind, reality continues to show that making a good impression will make potential clients come to you, on a recurring basis, without paying attention to the competition. But this first impression does not have to be directly linked to an aesthetically perfect person in charge of the reception of your business, as was the case many years ago, we are not referring to that at all. Factors such as the good appearance of an employee, attitude, education, how they behave and how they relate to others, will be the characteristics that contribute to the acquisition and subsequent loyalty of your clients. Create a work team with attitude and desire and you will have the most important part of your business secured!
THE HALO EFFECT
Have you ever heard of the halo effect? It is a psychological phenomenon, which allows us to deduce from an element, a general opinion of something or someone. That is, if an individual is attractive, we assume that he will be responsible and will not do anything outside the law. Well, if we transfer this to the first impression that an employee makes at the reception of your business, we will undoubtedly be talking about this phenomenon. This article shows us some examples that we can apply this concept to the workplace.
Now think about it. You are a businessman, you run a company full of offices where different activities take place every day, as in our case, for example, and you have a reception area where all your clients and visitors come every day. What kind of people would you put in charge of your reception area, taking into account that in just 8 seconds a person can make a value judgment about the company? Our experience tells us that you should pay close attention to this reflection and to these tips, because without a doubt, the key to your success lies there:
#A warm welcoming smile.
Your employees must understand that a job dealing with the public requires full dedication to each and every person who walks through the door of your business. And what better way to greet your customers than with a warm, welcoming smile. This smile doesn't have to be forced, it has to be a sincere smile. You may be wondering, how do I get my employees to show a sincere smile to each and every person who visits my business? It's very easy, your team has to empathize with the public at all times, feel part of them and, above all, feel fulfilled in their job.
This detail, which can often go unnoticed, will enhance the joy and vitality of your business through your employees.
#A good attitude.
Talking about flexibility, adapting to the needs and preferences of each client, adjusting to the constant changes we are currently experiencing, having the willingness to offer a quality service and making the client feel supported by the work team, working hand in hand to obtain positive results. In short, cultivating a good attitude in your work environment will be decisive in making the environment pleasant and your clients feel at home.
#Transmit confidence.
When any of us arrive at an unknown place and we don't know what to do, we always need the help of someone who can guide us. Well, it is essential that your team knows how to transmit useful and valuable information.
Try to make your employees appear confident in the performance of their duties because this will translate into them being able to offer confidence to your clients.
#Provides quality service.
It will do us no good to welcome our customers with a warm smile, display a positive attitude, and convey confidence if we are not able to provide quality service to them.
Worry about training your employees well, transmitting to them at all times how you want to make your clients feel and create a quality team where they can resolve all doubts or meet their needs before the client even has to request them.
At Inspira Workspaces, many business owners book with us rooms for holding meetings, or any of our orders to conduct interviews, for example, by entrusting us with the reception and welcome of each of your attendees at your conference or interview and leaving your cover letter in our hands. From our reception, we strive daily to provide an excellent welcome to each person who comes to our workspace and thus guarantee the success of your event.
“Your success is our commitment” is our slogan. INSPIRA WORKSPACES, we have internalized this as a philosophy of life. Attention and friendliness are our protocol towards you. We believe that it is very valuable for each of our clients to know that their visits will be attended by a team of professionals, warm and dedicated to making them feel comfortable and perfectly attended to at all times. In this way, let our clients tell you They will only have to worry about what is truly important to them, moving their business forward, and they will be completely relaxed about this, because they know that the image of their company will be strengthened by our commitment and dedication.
